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语音分析市场: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2021-2026

Market Overview:

全球语音分析市场在2015 - 2020年期间表现出强劲增长。展望未来,IMARC Group预欧宝电竞首页计市场将在2021 - 2026年期间以约22%的复合年增长率增长。考虑到Covid-19的不确定性,我们一直在不断跟踪和评估大流行对不同最终使用行业的直接和间接影响。OB欧宝体育这些见解作为主要市场贡献者包含在报告中。

Speech analytics refers to the automated process of extracting audio recordings or live calls and analyzing them to find relevant business insights. It is performed using specialized software that can understand the spoken word of many dialects and translate it into text. It is widely utilized in healthcare and banking, financial services, and insurance (BFSI) sectors, which have compliance requirements regarding customer data storing and searching. Nowadays, it can be combined with客户关系管理(CRM)帮助企业提高其底线并提高客户保留率的策略。

语音分析市场Trends:

Contact centers have become a major source for gaining customer feedback. However, the volume of call recordings exceeds the contact center’s ability to review and analyze them manually. This represents one of the significant factors influencing the demand for speech analytics for automatically providing insights about customer satisfaction, competitive intelligence, service issues, agent performance, and campaign effectiveness. Additionally, due to the escalating need for risk and compliance management, organizations worldwide are adopting speech analytics to help retain existing customers, reduce the need for additional marketing, advertising, and on-boarding costs for acquiring new customers. Moreover, speech analytics is gaining traction in the information technology (IT) and telecommunication sector to help organizations expand their consumer base and overall profits. Apart from this, several market players are providing economical, cloud-based solutions, which is anticipated to promote the adoption of speech analytics across small and medium-sized enterprises (SMEs) worldwide.

关键市场细分:

欧宝电竞首页IMARC集团对全球语音分析市场报告的每个子细分市场的关键趋势进行了分析,以及2021 - 2026年全球,区域和国家水平增长的预测。我们的报告根据区域,类型,部署,企业规模和最终使用对市场进行了分类。

按类型分解:

  • Solution
  • Service

Breakup by Deployment:

  • On-premises
  • 基于云

企业大小的分手:

  • 中小型企业
  • Large Enterprises

最终使用分解:

  • BFSI
  • 它和电信
  • 零售
  • 卫生保健
  • Government
  • 热情好客
  • 其他

Breakup by Region:

  • North America
    • United States
    • Canada
  • 亚太
    • 中国
    • Japan
    • India
    • South Korea
    • Australia
    • 印度尼西亚
    • 其他
  • Europe
    • Germany
    • France
    • 英国
    • 意大利
    • Spain
    • 俄罗斯
    • 其他
  • Latin America
    • 巴西
    • Mexico
    • 其他
  • 中东和非洲

Competitive Landscape:

还研究了该行业的竞争格局,主要参与者的概况包括Almawave S.P.A.,Ascyologies AG,​​Avaya,Calabrio,Inc。,Callminer,Clarminer,Clarabridge,Gematech,Gematech,Genesys,Genesys,Inctact,Invontact(Nice Systems)(NICE Systems),Onvisource Inc.,OPEX托管和Verint System Inc.

Key Questions Answered in This Report:

  • How has the global speech analytics market performed so far and how will it perform in the coming years?
  • Covid-19对全球语音分析市场的影响是什么?
  • What are the key regional markets?
  • What is the breakup of the market based on the type?
  • What is the breakup of the market based on the deployment?
  • 基于企业规模的市场破裂是什么?
  • 基于最终使用的市场破裂是什么?
  • 该行业价值链中的各个阶段是什么?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global speech analytics market and who are the key players?
  • What is the degree of competition in the industry?

1个序言
2范围和方法论

2.1研究的目标
2.2利益相关者
2。3Data Sources
2。3。1Primary Sources
2.3.2次要来源
2.4市场估计
2.4.1自下而上的方法
2。4.2 Top-Down Approach
2。5 Forecasting Methodology
3Executive Summary
4 Introduction

4.1 Overview
4.2关键行业趋势
5全球语音分析市场
5.1市场概述
5.2 Market Performance
5.3 COVID-19的影响
5.4市场预测
6按类型破裂
6.1解决方案
6.1.1市场趋势
6.1.2市场预测
6.2服务
6.2.1 Market Trends
6.2.2 Market Forecast
7 Market Breakup by Deployment
7.1本地
7.1.1 Market Trends
7.1.2市场预测
7.2基于云
7.2.1市场趋势
7.2.2市场预测
8 Market Breakup by Enterprise Size
8.1中小型企业
8.1.1 Market Trends
8.1.2市场预测
8.2大型企业
8.2.1市场趋势
8.2.2 Market Forecast
9最终使用市场破裂
9.1 BFSI
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 IT和电信
9.2.1 Market Trends
9.2.2市场预测
9.3零售
9.3.1市场趋势
9.3.2 Market Forecast
9.4医疗
9.4.1 Market Trends
9.4.2 Market Forecast
9.5 Government
9.5.1 Market Trends
9.5.2市场预测
9.6款待
9.6.1市场趋势
9.6.2市场预测
9.7 Others
9.7.1 Market Trends
9.7.2 Market Forecast
10 Market Breakup by Region
10.1 North America
10.1.1 United States
10.1.1.1市场趋势
10.1.1.2 Market Forecast
10.1.2加拿大
10.1.2.1 Market Trends
10.1.2.2市场预测
10.2亚太
10.2.1中国
10.2.1.1市场趋势
10.2.1.2 Market Forecast
10.2.2日本
10.2.2.1市场趋势
10.2.2.2市场预测
10.2.3 India
10.2.3.1 Market Trends
10.2.3.2市场预测
10.2.4韩国
10.2.4.1市场趋势
10.2.4.2 Market Forecast
10.2.5澳大利亚
10.2.5.1市场趋势
10.2.5.2市场预测
10.2.6印度尼西亚
10.2.6.1 Market Trends
10.2.6.2市场预测
10.2.7其他
10.2.7.1市场趋势
10.2.7.2市场预测
10.3 Europe
10.3.1 Germany
10.3.1.1 Market Trends
10.3.1.2 Market Forecast
10.3.2法国
10.3.2.1 Market Trends
10.3.2.2市场预测
10.3.3 United Kingdom
10.3.3.1 Market Trends
10.3.3.2市场预测
10.3.4意大利
10.3.4.1 Market Trends
10.3.4.2 Market Forecast
10.3.5 Spain
10.3.5.1 Market Trends
10.3.5.2 Market Forecast
10.3.6俄罗斯
10.3.6.1 Market Trends
10.3.6.2市场预测
10.3.7 Others
10.3.7.1 Market Trends
10.3.7.2市场预测
10.4拉丁美洲
10.4.1巴西
10.4.1.1市场趋势
10.4.1.2 Market Forecast
10.4.2墨西哥
10.4.2.1 Market Trends
10.4.2.2 Market Forecast
10.4.3其他
10.4.3.1市场趋势
10.4.3.2市场预测
10.5 Middle East and Africa
10.5.1 Market Trends
10.5.2按国家破产
10.5.3市场预测
11 SWOT分析
11。1Overview
11。2Strengths
11。3Weaknesses
11。4 Opportunities
11。5 Threats
12Value Chain Analysis
13Porters Five Forces Analysis

13。1Overview
13.2买家的议价能力
13。3Bargaining Power of Suppliers
13。4 Degree of Competition
13。5 Threat of New Entrants
13.6替代的威胁
14 Price Analysis
15个竞争格局

15.1市场结构
15.2主要参与者
15.3 Profiles of Key Players
15.3.1 Almawave S.p.A.
15.3.1.1 Company Overview
15.3.1.2 Product Portfolio
15.3.1.3财务
15.3.2 ASC Technologies AG
15.3.2.1 Company Overview
15.3.2.2产品组合
15.3.2.3财务
15.3.3 Avaya
15.3.3.1 Company Overview
15.3.3.2产品组合
15.3.4 Calabrio, Inc.
15.3.4.1公司概述
15.3.4.2产品组合
15.3.5 Callminer
15.3.5.1 Company Overview
15.3.5.2产品组合
15.3.6 Clarabridge
15.3.6.1公司概述
15.3.6.2 Product Portfolio
15.3.7 GemaTech
15.3.7.1公司概述
15.3.7.2产品组合
15.3.7.3财务
15.3.8基因
15.3.8.1 Company Overview
15.3.8.2产品组合
15.3.9 inContact (NICE Systems)
15.3.9.1公司概述
15.3.9.2产品组合
15.3.10 Onvisource Inc.
15.3.10.1 Company Overview
15.3.10.2产品组合
15.3.11 OPEX托管
15.3.11.1 Company Overview
15.3.11.2 Product Portfolio
15.3.12 Verint System Inc
15.3.12.1 Company Overview
15.3.12.2 Product Portfolio
15.3.12.3 Financials
15.3.12.4 SWOT Analysis

数字列表

图1:全球:语音分析市场:主要驱动因素和挑战
Figure 2: Global: Speech Analytics Market: Sales Value (in Billion US$), 2015-2020
图3:全球:语音分析市场预测:销售价值(数十亿美元),2021-2026
图4:全局:语音分析市场:按类型分解(IN%),2020年
Figure 5: Global: Speech Analytics Market: Breakup by Deployment (in %), 2020
图6:全局:语音分析市场:企业规模分手(IN%),2020年
Figure 7: Global: Speech Analytics Market: Breakup by End Use (in %), 2020
Figure 8: Global: Speech Analytics Market: Breakup by Region (in %), 2020
Figure 9: Global: Speech Analytics (Solution) Market: Sales Value (in Million US$), 2015 & 2020
Figure 10: Global: Speech Analytics (Solution) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 11: Global: Speech Analytics (Service) Market: Sales Value (in Million US$), 2015 & 2020
图12:全球:语音分析(服务)市场预测:销售价值(百万美元),2021-2026
Figure 13: Global: Speech Analytics (On-premises) Market: Sales Value (in Million US$), 2015 & 2020
Figure 14: Global: Speech Analytics (On-premises) Market Forecast: Sales Value (in Million US$), 2021-2026
图15:全球:语音分析(基于云)市场:销售价值(百万美元),2015年和2020年
Figure 16: Global: Speech Analytics (Cloud-based) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 17: Global: Speech Analytics (Small and Medium Enterprises) Market: Sales Value (in Million US$), 2015 & 2020
图18:全球:语音分析(中小型企业)市场预测:销售价值(百万美元),2021-2026
Figure 19: Global: Speech Analytics (Large Enterprises) Market: Sales Value (in Million US$), 2015 & 2020
图20:全球:语音分析(大型企业)市场预测:销售价值(百万美元),2021-2026
Figure 21: Global: Speech Analytics (BFSI) Market: Sales Value (in Million US$), 2015 & 2020
图22:全球:语音分析(BFSI)市场预测:销售价值(百万美元),2021-2026
图23:全球:语音分析(IT和电信)市场:销售价值(百万美元),2015年和2020年
图24:全球:语音分析(IT和电信)市场预测:销售价值(百万美元),2021-2026
Figure 25: Global: Speech Analytics (Retail) Market: Sales Value (in Million US$), 2015 & 2020
图26:全球:语音分析(零售)市场预测:销售价值(百万美元),2021-2026
图27:全球:语音分析(医疗保健)市场:销售价值(百万美元),2015年和2020年
Figure 28: Global: Speech Analytics (Healthcare) Market Forecast: Sales Value (in Million US$), 2021-2026
图29:全球:语音分析(政府)市场:销售价值(百万美元),2015年和2020年
图30:全球:语音分析(政府)市场预测:销售价值(百万美元),2021-2026
图31:全球:语音分析(酒店)市场:销售价值(百万美元),2015年和2020年
图32:全球:语音分析(酒店)市场预测:销售价值(百万美元),2021-2026
图33:全球:演讲分析(另一端使用s) Market: Sales Value (in Million US$), 2015 & 2020
Figure 34: Global: Speech Analytics (Other End Uses) Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 35: North America: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
Figure 36: North America: Speech Analytics Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 37: United States: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
图38:美国:语音分析市场预测:销售价值(百万美元),2021-2026
Figure 39: Canada: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
图40:加拿大:语音分析市场预测:销售价值(以百万美元为单位),2021-2026
Figure 41: Asia-Pacific: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
图42:亚太:语音分析市场预测:销售价值(百万美元),2021-2026
Figure 43: China: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
图44:中国:语音分析市场预测:销售价值(百万美元),2021-2026
Figure 45: Japan: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
Figure 46: Japan: Speech Analytics Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 47: India: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
Figure 48: India: Speech Analytics Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 49: South Korea: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
图50:韩国:语音分析市场预测:销售价值(百万美元),2021-2026
图51:澳大利亚:语音分析市场:销售价值(以百万美元为单位),2015年和2020年
Figure 52: Australia: Speech Analytics Market Forecast: Sales Value (in Million US$), 2021-2026
图53:印度尼西亚:语音分析市场:销售价值(百万美元),2015年和2020年
Figure 54: Indonesia: Speech Analytics Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 55: Others: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
图56:其他:语音分析市场预测:销售价值(以百万美元为单位),2021-2026
Figure 57: Europe: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
图58:欧洲:语音分析市场预测:销售价值(百万美元),2021-2026
图59:德国:语音分析市场:销售价值(以百万美元为单位),2015年和2020年
图60:德国:语音分析市场预测:销售价值(百万美元),2021-2026
图61:法国:语音分析市场:销售价值(以百万美元为单位),2015年和2020年
图62:法国:语音分析市场预测:销售价值(百万美元),2021-2026
Figure 63: United Kingdom: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
Figure 64: United Kingdom: Speech Analytics Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 65: Italy: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
图66:意大利:语音分析市场预测:销售价值(百万美元),2021-2026
图67:西班牙:语音分析市场:销售价值(以百万美元为单位),2015年和2020年
Figure 68: Spain: Speech Analytics Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 69: Russia: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
Figure 70: Russia: Speech Analytics Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 71: Others: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
图72:其他:语音分析市场预测:销售价值(以百万美元为单位),2021-2026
图73:拉丁美洲:语音分析市场:销售价值(百万美元),2015年和2020年
Figure 74: Latin America: Speech Analytics Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 75: Brazil: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
图76:巴西:语音分析市场预测:销售价值(百万美元),2021-2026
Figure 77: Mexico: Speech Analytics Market: Sales Value (in Million US$), 2015 & 2020
Figure 78: Mexico: Speech Analytics Market Forecast: Sales Value (in Million US$), 2021-2026
图79:其他:语音分析市场:销售价值(以百万美元为单位),2015年和2020年
Figure 80: Others: Speech Analytics Market Forecast: Sales Value (in Million US$), 2021-2026
图81:中东和非洲:语音分析市场:销售价值(百万美元),2015年和2020年
图82:中东和非洲:言语分析市场:按国家分手(百分比),2020年
Figure 83: Middle East and Africa: Speech Analytics Market Forecast: Sales Value (in Million US$), 2021-2026
Figure 84: Global: Speech Analytics Industry: SWOT Analysis
Figure 85: Global: Speech Analytics Industry: Value Chain Analysis
图86:全球:语音分析行业:波特的五种力量分析

List of Tables

Table 1: Global: Speech Analytics Market: Key Industry Highlights, 2020 and 2026
Table 2: Global: Speech Analytics Market Forecast: Breakup by Type (in Million US$), 2021-2026
表3:全球:演讲分析Market Forecast: Breakup by Deployment (in Million US$), 2021-2026
表4:全球:语音分析市场预测:企业规模分手(百万美元),2021-2026
Table 5: Global: Speech Analytics Market Forecast: Breakup by End Use (in Million US$), 2021-2026
Table 6: Global: Speech Analytics Market Forecast: Breakup by Region (in Million US$), 2021-2026
表7:全球:语音分析市场:竞争结构
Table 8: Global: Speech Analytics Market: Key Players


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